Salesforce

Market 2026

Below is a summary of the product and service markets, as defined by Gartner, in which this vendor was evaluated and positioned in 2026.

MQ Position	MQ Report
`Leader`	AI Applications in IT Service Management
`Leader`	Analytics and Business Intelligence Platforms
`Leader`	Augmented Data Quality Solutions
`Leader`	B2B Marketing Automation Platforms
`Visionary`	Business Orchestration and Automation Technologies
`Leader`	Configure, Price and Quote Applications
`Leader`	Conversational AI Platforms
`Leader`	CRM Sales Platforms
`Leader`	Customer Data Platforms
`Leader`	Customer Service Knowledge Management Systems
`Leader`	Healthcare Provider Industry Cloud Platforms
`Leader`	Integration Platform as a Service
`Niche Player`	IT Service Management Platforms
`Leader`	Master Data Management Solutions
`Leader`	Multichannel Marketing Hubs
`Leader`	Personalization Engines
`Visionary`	Process Intelligence Platforms
`Niche Player`	Recurring Billing Applications
`Leader`	Sales Performance Management

Below is a summary of the product and service markets, as defined by Gartner, in which this vendor was evaluated and positioned in 2025.

MQ Position	MQ Report
`Leader`	B2B Marketing Automation Platforms
`Niche Player`	Business Orchestration and Automation Technologies
`Leader`	CRM Customer Engagement Center
`Leader`	Customer Data Platforms
`Leader`	Digital Commerce
`Leader`	Enterprise Low-Code Application Platforms
`Leader`	Multichannel Marketing Hubs
`Leader`	Personalization Engines
`Visionary`	Revenue Action Orchestration
`Visionary`	Robotic Process Automation
`Visionary`	SaaS P&C Insurance Core Platforms, North America
`Leader`	Sales Force Automation Platforms
`Leader`	Cloud-Native Application Platforms
`Leader`	API Management
`Challenger`	Integration Platform as a Service
`Leader`	Configure, Price and Quote Applications
`Leader`	Analytics and Business Intelligence Platforms

Below is a summary of the product and service markets, as defined by Gartner, in which this vendor was evaluated and positioned in 2024.

MQ Position	MQ Report
`Leader`	B2B Marketing Automation Platforms
`Leader`	CRM Customer Engagement Center
`Leader`	Digital Commerce
`Challenger`	Enterprise Low-Code Application Platforms
`Leader`	Multichannel Marketing Hubs
`Niche Player`	Recurring Billing Applications
`Visionary`	Robotic Process Automation
`Visionary`	SaaS P&C Insurance Core Platforms, North America
`Leader`	Sales Force Automation Platforms
`Leader`	API Management
`Leader`	Integration Platform as a Service
`Leader`	Analytics and Business Intelligence Platforms