ServiceNow

Market 2026

Below is a summary of the product and service markets, as defined by Gartner, in which this vendor was evaluated and positioned in 2026.

MQ Position	MQ Report
`Visionary`	Analytics and Business Intelligence Platforms
`Leader`	AI Applications in IT Service Management
`Leader`	AI Governance Platforms
`Leader`	Business Orchestration and Automation Technologies
`Visionary`	Data and Analytics Governance Platforms
`Visionary`	Digital Employee Experience Management Tools
`Niche Player`	Enterprise AI Assistants
`Leader`	IT Service Management Platforms
`Challenger`	Process Intelligence Platforms
`Visionary`	Robotic Process Automation
`Leader`	SaaS Management Platforms
`Leader`	Workplace Experience Applications

Below is a summary of the product and service markets, as defined by Gartner, in which this vendor was evaluated and positioned in 2025.

MQ Position	MQ Report
`Leader`	AI Applications in IT Service Management
`Leader`	Business Orchestration and Automation Technologies
`Niche Player`	Cloud Financial Management Tools
`Leader`	CRM Customer Engagement Center
`Visionary`	Digital Employee Experience Management Tools
`Challenger`	Enterprise Architecture Tools
`Leader`	Enterprise Low-Code Application Platforms
`Niche Player`	Exposure Assessment Platforms
`Challenger`	Intranet Packaged Solutions
`Challenger`	Process Mining Platforms
`Visionary`	Robotic Process Automation
`Niche Player`	SaaS Management Platforms
`Visionary`	Metadata Management Solutions

Below is a summary of the product and service markets, as defined by Gartner, in which this vendor was evaluated and positioned in 2024.

MQ Position	MQ Report
`Niche Player`	Cloud Financial Management Tools
`Leader`	CRM Customer Engagement Center
`Leader`	Enterprise Low-Code Application Platforms
`Challenger`	Intranet Packaged Solutions
`Visionary`	Observability Platforms
`Visionary`	Robotic Process Automation
`Challenger`	SaaS Management Platforms