Freshworks

Market 2026

Below is a summary of the product and service markets, as defined by Gartner, in which this vendor was evaluated and positioned in 2026.

MQ Position	MQ Report
Niche Player	AI Applications in IT Service Management
Leader	IT Service Management Platforms

Market 2025

Below is a summary of the product and service markets, as defined by Gartner, in which this vendor was evaluated and positioned in 2025.

MQ Position	MQ Report
Niche Player	AI Applications in IT Service Management
Niche Player	B2B Marketing Automation Platforms
Niche Player	CRM Customer Engagement Center

Market 2024

Below is a summary of the product and service markets, as defined by Gartner, in which this vendor was evaluated and positioned in 2024.

MQ Position	MQ Report
Niche Player	B2B Marketing Automation Platforms
Niche Player	CRM Customer Engagement Center
Niche Player	Sales Force Automation Platforms