Outsourced Digital Workplace Services

Trends and best practices in the ODWS market find clients demanding a better workplace experience, innovation and value-based deals from their service providers. Gartner has produced a review of 18 providers to help IT sourcing leaders make a selection that matches their desired outcomes.

Market Definition

Gartner defines the outsourced digital workplace services (ODWS) market as the capabilities required of a provider to deliver consulting, implementation and/or support services to end users who depend on endpoint devices and applications to conduct business.

Services offered by ODWS vendors include integrated and ubiquitous digital workplace (DW)services to increase employee engagement, productivity and digital dexterity in support of the organization’s business strategy.

Report 2025

Here is a summary of the vendors featured in the Gartner magic quadrant 2025 report.
For the full analysis and detailed insights, you can read the report here and view the magic quadrant graphic here.

Market Status	Market Vendor
Leader	Tata Consultancy Services
Leader	Wipro
Leader	DXC Technology
Leader	Kyndryl
Leader	HCLTech
Leader	Atos
Leader	Accenture
Visionary	Capgemini
Visionary	Stefanini Group
Niche Player	Tech Mahindra
Niche Player	Ricoh
Niche Player	Computacenter
Niche Player	Getronics
Niche Player	LTIMindtree
Challenger	Unisys
Challenger	Fujitsu
Challenger	Cognizant
Challenger	NTT DATA