Document Management
Document management platforms help create, capture, store, process, and deliver content for enterprise applications, business processes, AI assistants, and agents. Enterprise application leaders should evaluate AI-enabled document management for diverse collaborative and operational content purposes.
Market Definition
Gartner defines document management as the tools and practices used to capture, store, process and deliver documents and information in support of personal, team and enterprise needs. Gartner estimates that 70% to 90% of enterprise data is unstructured, posing a significant challenge for organizations that need to unlock its potential using AI and also mitigate the risks of poor information governance. Document management platforms are critical to enterprise application strategies that require AI-ready, unstructured data (aka enterprise content).
Document management platforms serve a wide range of collaborative and operational use cases that enable the digital workplace, content collaboration, knowledge management, content-centric processes, content services for enterprise applications and information governance. These general-purpose platforms manage content that helps users in a variety of ways: Digital workplace, External collaboration, Knowledge management, Content-centric business processes, Enterprise applications, Information governance.
Document management platforms are a packaged collection of component content services that have broad applications and can be configured to suit specific business needs and be found in digital workplace suites. They are often used as foundational platforms for building business solutions. They may compete with adjacent markets for content service applications like digital asset management and contract life cycle management, which are prepackaged components and configurations tuned to specific use cases that align with departmental and industry business needs. Deciding between a general-purpose document management tool and a packaged application is a key choice for buyers.
Vendors may offer content service components found in adjacent markets to support document management, including: Electronic signatures, Intelligent document processing, Artificial intelligence, Process automation, Enterprise search, Customer communication management
Report 2026
Here is a summary of the vendors featured in the Gartner magic quadrant 2026 report.
For the full analysis and detailed insights, you can read the report
here
and view the magic quadrant graphic
here.
| Market Status | Market Vendor |
|---|---|
Leader |
Microsoft |
Leader |
Box |
Leader |
Doxis |
Leader |
Laserfiche |
Leader |
M‑Files |
Leader |
Hyland |
Visionary |
OpenText |
Niche Player |
Intalio |
Niche Player |
Dropbox |
Niche Player |
Zoho |
Niche Player |
Objective |
Niche Player |
Newgen |
Niche Player |
IBM |
Challenger |
|
Challenger |
DocuWare |
Challenger |
d.velop |